Customer relationship management
Allium Microsoft Dynamics CRM is an environment for capturing and managing every customer-facing activity related to your product or service: meetings, contacts, responses to online and offline marketing, and the product itself (delivery timeliness, quality, complaint handling).
The system is built on MS Dynamics CRM. Today we use Dynamics 365 extended with our own proven Sales Support System.
Implementations are based on long-developed know-how that respects each client's needs.
What our CRM delivers
Sales activity organization
Track customer potential and maintain records of clients and suppliers.
Communication integration
Email and phone communication with full activity logging.
Marketing activities
Newsletter sending, direct mail, campaigns and performance evaluation.
E-commerce & portal integration
Integration with accounting and other business systems.
360° customer view
Every interaction, opportunity and deal in one place.
Sales Support System
Our own CRM extension built on Allium's long-standing expertise.
Available functionality
Offer creation
We support this active process in our CRM with several tools at once. In addition to telephone and direct-mail outreach, this includes time-planning of sales reps' activities, analysis of meeting reports and structured offer management.
Offer refinement
Our solution captures the evolution of your offering and helps refine it through analysis of help-desk queries, lost opportunities and service technicians' reports from on-site interventions.
Automated data processing
The software receives, produces and stores data about customers, business communication, in-person meetings, website visits and brick-and-mortar interactions. At the same time it collects every reaction, quote, comment and complaint. While tracking customer loyalty and profitability, the captured activity log naturally trains users and helps the system adapt to each customer.
Want to learn more?
Get in touch — we'll discuss how this solution fits your business.